Getting started with Amax Support
Sign in, install the app on your phone and turn on notifications.
The Amax Support portal is where you report faults with your fire, security, CCTV and access control systems, and follow them through to the fix.
Signing in
- Open the invitation email from Amax and choose Set my password. The link works once and lasts 3 days.
- Choose a password of at least 12 characters.
- Sign in at support.amax.co.uk with your email address and the new password.
Forgotten it? Choose Forgotten your password? on the sign-in page and we'll email you a reset link.
Install it on your phone
The portal works like an app, and installing it lets us send you notifications.
| Phone | How to install |
|---|---|
| iPhone / iPad | Open the portal in Safari → tap Share → Add to Home Screen. Then open it from the Home Screen icon. |
| Android | Open it in Chrome → tap ⋮ → Install app (or Add to Home screen). |
| Computer | In Chrome or Edge, click the install icon in the address bar. |
Turn on notifications
Go to My settings (the round initial at the top right) → Enable notifications → Allow. Use Send a test to check.
On iPhone, notifications only work when the portal is opened from the Home Screen icon (iOS 16.4 or later).
You'll also get an email for each update, and you can turn either off in My settings.
Light or dark
Tap the sun or moon icon at the top to switch between light and dark themes. My settings → Theme can follow your device instead.
Next: Raising a support request.